Refund Policy

1. All sales are final

We supply digitally delivered license keys and software. All purchases are final and non-refundable, subject to the exception specified below.

2. The only exception

A refund or replacement at no additional charge may be requested only where the Software does not function and we are unable to resolve the issue. We will first attempt to remedy the issue through troubleshooting, an updated build, or a replacement license key. If these measures do not resolve the issue, a refund will be provided.

3. Not eligible

Refunds are not available in the following circumstances:

• A change of mind, an accidental purchase, or the purchase of an incorrect plan.
• User error, or device-related issues for which you decline to cooperate with troubleshooting.
• Bans or penalties imposed by a game or platform, or misuse of your license key.

4. How to request

Refund requests must be submitted through Discord within forty-eight (48) hours of purchase. Your request must include the invoice number and a clear description of the issue, accompanied by a screenshot or recording where available.

5. How refunds are handled

Approved refunds will be issued to the original payment method, or by bank transfer where applicable, within a reasonable period. We may verify each claim and offer a repair or replacement before issuing a refund.

6. Chargebacks

You must contact us before initiating a payment dispute or chargeback. Initiating a dispute or chargeback without first allowing us an opportunity to address the issue constitutes a breach of the Terms of Service and may result in termination of your license without refund.