Refund Policy
1. All sales are final
Rexsa sells digital keys and software delivered instantly, so all purchases are final and non-refundable, except in the single case below.
2. The only exception
You may request a refund or free replacement only if the Software genuinely does not work and we cannot fix it. We will first try troubleshooting, a fresh build, or a new key; if it still fails, we refund you.
3. Not eligible
Refunds are not given for:
- Change of mind, accidental purchase, or buying the wrong plan.
- User error, or device problems you will not resolve with us.
- Bans or penalties from any game or platform, or misuse of your key.
4. How to request
Contact us on Discord within 48 hours of your purchase. Include your invoice number and a clear description of the problem, with a screenshot or recording where possible.
5. How refunds are handled
Approved refunds go to your original payment method, or by bank transfer where applicable, within a reasonable time. We may verify each claim and offer a repair or replacement first.
6. Chargebacks
Please contact us before opening any dispute or chargeback. Filing one without giving us a chance to help breaches our Terms and may end your license without refund.